Private AI for HR and BPO teams
Answer employee and agent questions instantly from your own policies, SOPs and account playbooks. Faster onboarding, fewer escalations and consistent answers on every shift.
Refunds after 30 days need team lead approval. Tag the ticket "Late refund", add the order ID and escalate to the team lead queue within your shift.
The answer your best team lead would give, available to everyone
Policies change, accounts multiply and new hires start every month. A private assistant gives everyone the current, approved answer without waiting for a supervisor.
HR policy assistant
Leave, benefits, payroll cutoffs and code of conduct questions answered from your handbook and memos.
Agent SOP assistant
Agents look up the right process during a call or chat and get a short answer with the playbook section cited.
Faster onboarding
New hires ask the assistant instead of interrupting tenured staff, so they reach productivity sooner.
Separate client accounts
Each client account is its own collection. Agents only see the playbooks for the accounts they support.
Quality and compliance
Consistent answers drawn from approved documents reduce errors that show up in quality audits.
Workflow automation
Routine requests like certificate of employment requests or schedule questions can be routed and drafted automatically.
Client confidentiality is not optional in outsourcing
Your clients trust you with their processes and their customers' data. The assistant is designed so one account's material never appears in another account's answers.
How Private AI works- One collection per account, with access by team
- Approved sources only, so answers match the current playbook
- Sign in with your identity provider or one time passcodes
- No training of public models on client or employee data
- Hosted or inside your own network, depending on client requirements
Private AI for HR and BPO, frequently asked
Can each client account be kept completely separate?
Yes. Each account's documents live in their own collection, and access follows the teams you assign. An agent on one account cannot search another account's material.
Can agents use it during live calls and chats?
Yes. Answers are short, appear in seconds and cite the playbook section, so agents can check a process without putting a customer on a long hold.
Does it store employee personal data?
Only the documents you approve are indexed. We recommend keeping personal employee records out of the assistant and using it for policies, processes and templates.
How is it priced for large teams?
Pricing is per deployment, not per seat. The hosted plan starts at $129 per month; larger operations usually choose the white label plan or a private deployment, quoted after an assessment.
Put your playbooks to work on every shift.
Send us one account's SOPs and we will show you the assistant answering your team's real questions.